Frequently Asked Questions

    What are the methods I can use to deposit money?

    At Aspen-Holding you can choose from a variety of deposit methods. The most popular being the Credit/ Debit Card deposit, through Visa or a Mastercard.

    You can also choose to credit your account using one of the following:

    Alternative deposit methods (Entropay Virtual Card, Neteller, BPay)
    Bitcoin transfer (BitSend)
    Wire Transfer

    Why was my deposit unsuccessful?

    Unsuccessful deposits are most commonly caused by entering incorrect information or failing to complete the requested fields. Please double check that you have completed all the information as indicated by your payment provider and proceed to the deposit. Should the issue persist, try contacting your dedicated agent.

    You might also be required to check your personal account availability – that it is not blocked or restricted in any way (amount/ period), or even if you are still connected to the internet (you may be surprised, but it happens to the best of us!)


    Our support is great, so stay assured that all Aspen-Holding account-related issues will be taken care of.

    Are there any limits to what regards the deposit amount?

    The minimum deposit amount with Aspen-Holding is of $/€/£ 250, based on the currency you chose for your account. There are no maximum deposit limitations. However, your payment provider might have such conditions. In the event of a failed deposit, you might be asked to check with your payment provider for any deposit limitations.

    Can I deposit from a corporate credit card/account?

    Sure. We only ask that you provide some extra documentation prior to making the deposit. Contact your dedicated support agent now to find out more about the requirements to open a Corporate Account.

    Can I deposit from a friends account?

    Due to current regulations, we can only accept deposits from accounts registered in your name.  

    Can I deposit from a joint account?

    Aspen-Holding accepts joint account deposits. You will, however, need to provide some extra documentation prior to the deposit. Contact your dedicated for assistance.

    How long until the deposit will be credited into my account?

    Depending on the method you use to credit your account, the period can vary. In the case of a Credit/Debit Card deposit, Aspen-Holding processes the transaction in real time, unless your provider operates differently. Other deposit methods can operate with the speed of a regular Wire Transfer, with a waiting period ranging from 3 to 10 days.

    How can I deposit bitcoins from my E-wallet?

    All you need to do in order to credit your Aspen-Holding trading account via Bitsale is:

    • login to your account
    • click the Deposit button, at the top right corner
    • complete the billing information
    • select Bitsale as a deposit method
    • copy our wallet address
    • insert it in your E-wallet indicated section for making a transfer
    • confirm transfer

    Can I make deposits in Bitcoin?

    Aspen-Holding accepts cryptocurrency deposits via Bitsale.

    How to deposit using alternative payment methods?

    If Credit/Debit Card is not a suitable option, you can choose to credit your account using Neteller or BPay.

    For this you need to:

    • login to your account
    • click the Deposit button, at the upper right corner
    • complete the billing information
    • select the desired deposit method
    • fill in all the requested information
    • check your email for the confirmation/ additional info
    • follow the steps provided by your alternative payment provider
    • confirm payment

    How can I deposit using a Credit/ Debit Card?

    To deposit using a Credit/Debit Card you need to log in and select Deposit at the top right corner of the platform.

    Follow these simple steps to credit your account now:

    • login to your account
    • click the Deposit button at the top right corner
    • complete the billing information
    • select the desired deposit method
    • fill in all the required information
    • double-check your details
    • if requested (by your provider) insert the security code
    • press the deposit button

    Are payouts taxable?

    Aspen-Holding traders are responsible for their tax liabilities, if any, at their place of residence. See our general terms for more details.

    What currency can I use for trading?

    You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

    Do I have to deposit money for registration?

    No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

    How secure is trading with you?

    We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will instantly receive a notification if your browser doesn’t support it.

    I have problems with the registration process. What should I do?

    Our team at Aspen-Holding is here for you! You can contact us via live chat, email, phone, or request a call-back, and we will be in touch shortly.

    How can I register?

    Registering at Aspen-Holding is extremely simple:

    1. Click on “Live Account” on the home page.
    2. Fill in the mandatory details.
    3. Submit the form.
    4. You will receive a welcome e-mail with a verification link.
    5. Once you verify your account, it’s “Welcome to Aspen-Holding!”

    What is the registration fee?

    Τhere is no registration fee.

    What is the time shown on this site?

    The time is set to GMT+0, and it synchronises with the market time.

    When can I trade with Aspen-Holding ?

    Trading is open from Sunday 22.00 GMT, to Friday 22.00 GMT, on most assets.

    Should I install any software?

    Only if you want the downloadable iOS/ Android/ Windows or MT4 platform. Otherwise you can simply use the Aspen-Holding’s Trader online.

    Do I have to pay to trade from your platforms?

    Trading from one of Aspen-Holding ’s platforms (MT4 or the downloadable versions for iOS/ Android/ Windows) is free of charge.

    What platform do you offer?

    Trade with the amazing web-based or downloadable iOS/ Android/ Windows Aspen-Holding Trader, or the versatile MT4.

    How can I submit a complaint?

    In case you have any complaints about the functionality of the website you must fill in and send us the appropriate form. You can find the Client Complaint Form here, complete it, and send it to .

    How can I update my personal details?

    Once you login to your account, simply click on your name at the top right corner, and select the “Account Details” option. You will then be redirected to the “Edit Details” page.

    I forgot my password, what do I do?

    No worries. Just click on the “Forgot Password?” option in the login page. A new password will be generated and sent to your email.

    How can I contact you?

    The Aspen-Holding support team is here for you. You can contact us via email (), or by the given phone number for your area in the Contact Us page.

    Why am I unable to open a deal?

    Unsuccessful deals are usually a result of insufficient funds, or an attempt to trade assets outside the market trading hours.  If neither of these reasons are the case, please contact us by phone or .

    Why do rates Fluctuate all the time?

    Rates at Aspen-Holding follow the markets and adjust accordingly.  The market fluctuation influences our automatic pricing engine, displaying rates in real-time.

    What is the expiration date?

    The expiration date represents the time and date at which a contract expires.

    What are the rates displayed in the trading boxes?

    The rate is the price offered by Aspen-Holding, based on global live feeds. The rates we present in the trading boxes on our homepage are those at which Aspen-Holding can open and/or close a contract.

    What return will I get in case of a successful transaction?

    A successful investment depends on the price difference between the opening and closing price rates of the contract.

    How can I open a deal?

    Once you have deposited funds, you can open deals by simply pressing on “BUY” (if you expect the price of the chosen asset to rise), or “SELL” (if you expect a drop in the price). Before you can open this transaction, you will be asked for the amount you wish to use, as well as for deal approval.

    What does it mean to go long or short?

    These are terms used to describe the actions of buying or selling a product. You can go long (buy) on a certain product when you expect it to increase in value. If you think the price of a product can drop, you can go short (sell).

    What are the minimum and maximum deposit amounts?

    The minimum and maximum amounts can vary based on the account you wish to opt for. For more information, you can contact your dedicated Support Officer. With Aspen-Holding you can choose from 5 different account types, based on your experience and the first deposit amount.

    What is an Underlying Asset?

    The term is used to describe derivatives, such as commodities, indices, stocks, currency pairs or any other financial assets that constitute the basis for opening a contract.

    What is a CFD?

    A CFD is a Contract for Difference between the trader and a counterparty. When the contract is closed the trader receives from or pays to the counterparty the difference in value between the opening and closing prices.

    A profit is made when the value rises on a buy contract and falls on a sell contract.

    A loss is made when the value rises on a sell contract and falls on a buy contract.

    CFDs are leveraged instruments and should be monitored at all times.

    What are the various colours of the rates indicating?

    The colours indicate market fluctuations. Green indicates an increase of the price, whereas red indicates its decrease.

    How can I decide whether to sell or buy?

    You just need to consider whether the price of the asset of choice is more likely to increase – in which case you can buy – or decrease – in which case you can sell.

    What should I trade with?

    There are a couple of factors you can take into consideration before deciding on the asset to trade with. You can choose an asset that you expect to drop or increase in value, a time-frame for your deal, and whether there are any economic, political or environmental events that may impact the asset in any way.

    What does it mean to trade online?

    Online trading is the action of selling and buying different assets, by speculating on the future movement of their prices.